Software asset management roadmap 

State agency that provides technology services to other state agencies. They are responsible for IT strategic direction, IT policy, and delivering centralized IT products and services within the state.

EXECUTIVE SUMMARY

A state agency responsible for IT governance and services engaged CleanSlate to assess and improve the maturity of its Software Asset Management (SAM) program across all agencies. Facing siloed processes, limited visibility into licensing, and compliance risks, the agency needed a centralized roadmap for optimization.

CleanSlate conducted a comprehensive assessment using ISO/IEC 19770 and IAITAM frameworks, collecting cross-departmental data to uncover gaps and risks. The result: a tailored roadmap for SAM governance and lifecycle management that empowers the agency to better manage assets, improve compliance, and realize an estimated 10% reduction in IT spend.

They also did not have any way of readily accessing data to understand their current license position for vendors leaving them “exposed to potential compliance and financial risks." 

challenges

The client was trying to standardize their processes and controls to improve the maturity of their software asset management program to service all state agencies. They had multiple software vendors and a hefty budget spread across multiple state agencies, but did not have the people, processes or tools to proactively manage assets through their life-cycle.

Solutions

  • Performed an extensive analysis of the current state of their business using the ISO/IEC 19770 framework and IAITAM Best Practice Library
  • Collected data from various IT groups such as security, IT contracts, infrastructure and enterprise apps
  • Identified their gaps and risks
  • Created a roadmap to improve the maturity of their ITAM practice to address those gaps and risks.

Results

10% Reduced

IT Spend

Improved

Compliance and Licensing Visibility

 

Provided recommendations and a roadmap to address identified risks and improve maturity of SAM Practices. The roadmap allows them to move towards a more dynamic approach to optimize resources, through the implementation of SAM governance, processes and standards. By implementing the recommendations the client could conservatively estimate a 10% savings in their IT spend!

Each agency and department functioned in a siloed fashion, driving inefficiency in operations, budgeting and overall technological innovation. They also did not have any way of readily accessing data to understand their current license position for vendors leaving them exposed to potential compliance and financial risks.

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